Welcome to the website of Heavy Young Hearts Wine Co (“we”, “us”, “our”). By accessing or using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Legal Sale of Alcohol

• We operate in accordance with the Liquor Act 1992 (Queensland) and any other applicable legislation governing the sale of alcohol.

• You must be at least 18 years of age to purchase wine or any alcoholic product from our website.

• By placing an order, you confirm that you are of legal drinking age and that the recipient of the order is also at least 18 years of age.

• We reserve the right to request valid proof of age and to refuse service or delivery if such proof is not provided.

• Under Queensland law, it is an offence to supply alcohol to a person under 18 years of age. Penalties apply.

⚠️ The online promotion and sale of liquor is restricted under the Liquor Act 1992 (Qld). This includes compliance with:

• Approved Responsible Service of Alcohol (RSA) practices

• Clearly identifying the licence number and conditions on this site

• Ensuring that all liquor orders are dispatched under conditions permitted by the Office of Liquor and Gaming Regulation (OLGR)

Please ensure your online transactions comply with your relevant liquor licence obligations.

2. Orders and Shipping

• All orders are subject to availability and acceptance.

• Orders will not be fulfilled where delivery is requested to a dry area or any location where alcohol cannot legally be delivered.

• Shipping times are indicative only. We are not liable for delays caused by postal or courier services.

• Risk of loss or damage passes to the customer upon delivery.

3. Pricing and Payment

• All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

• We reserve the right to change pricing at any time without notice.

• Payment must be received in full before dispatch.

4. Returns and Refunds

• We abide by the Australian Consumer Law. If a product is faulty, damaged, or incorrect, please contact us within 7 days of delivery for a remedy.

• We do not offer refunds for change of mind.

• Wine is a perishable product; improper storage may affect quality and is not grounds for return.

5. Intellectual Property

• All content on this website, including images, logo, branding, and text, is the property of Heavy Young Hearts Wine Co unless otherwise stated.

• The company name and logo are registered trademarks.

• You may not copy, reproduce, or use any content from this website without prior written consent.

6. Responsible Use of This Website

• You agree to use this website for lawful purposes only.

• You must not interfere with the security, functionality, or content of the site or attempt to gain unauthorised access to systems or information.

7. Age Restrictions

• Access to purchase alcoholic products is restricted to users aged 18 and over.

• We may use identity verification tools to ensure legal compliance.

8. Limitation of Liability

• To the fullest extent permitted by law, we exclude all liability for any loss or damage (direct, indirect, or consequential) arising out of or in connection with your use of our website or purchase of products.

9. Third-Party Links

• Our site may contain links to external websites. We are not responsible for the content or practices of these sites.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the amended terms.

Liquor Licence Number: [238179]

Business Name: Heavy Young Hearts Wine Co

Contact: [info@heavyyounghearts.com.au]